We hope you find DocMoto really easy to use but in case you have any questions, here you will find FAQs, step-by-step guides and videos demonstrating some of DocMoto's key features.
Its likely that any problem will manifest itself on the client. When reporting a problem to CHL it will help us if you can include the following:
If the client simply crashes then there should be a report either in /Library/Logs/DiagnosticReports or in ~/Library/Logs/DiagnoticReports (where ~ is your home directory). For example:
It will be most useful to know if the problem is repeatable so close the DocMoto client down (assuming it didn't crash) and then restart a fresh client and repeat the actions leading up to the problem. To be sure we suggest you also:
Client problems are normally reported in the Console log. Choose 'Applications/Utilities/Console' from finder, the relevant messages will appear under the subject DocMotoClient or com.docmoto.MacClient.
The file displayed is /private/var/log/system.log. (When this file gets full it will roll into system.log.0.bz2). Amongst other things the file will tell you if there was a crash and where on the disk the crash was reported to. The default for DocMoto Client is to show warnings and errors only to this Console Log. We can get more insight into the problem by switching on Debug (or even full logging ) within the DocMoto client preferences.
If the problem is repeatable and not associated with a single client machine it indicates a server issue. In addition to the three areas above (DiagnosticReports, the Console log and the log table in PostgreSQL) the server keeps logs in a secure area in /var/opt/docmoto. You will need to open a Terminal window to work as a superuser by typing:
You will be asked for a superuser's password, then type:
cd /var/opt/docmoto ls -l *.log
The most recent DocMotoServer.xxxx.log should give an indication as to where the error lies. The date 2011-07-13 indicates when the server started, whereas the date 18 Jul 11:32 indicates when the last message was posted.
If you still can't find the answer to your question or need
more information, please contact the DocMoto team: